Miller Europe - Delivery Policy
General
The following delivery policy applies to all transactions. The placing of an order indicates your acceptance of this delivery policy. Please read them carefully and print a copy for future reference.
Delivery means delivery to the reception of the building at the specified place of delivery.
Products are manufactured to customer order therefore please allow the stated time for the product delivery. Each product is suitably packed and protected for transport. The place of delivery is stated in the order acknowledgement or invoice. Responsibility for the goods passes to the customer upon delivery.
Claims Policy
If you experience any faults, damage or missing components, please notify us within 48hours at contact@millereurope.com and include your invoice number or delivery note number if possible. This will allow us to identify your product and take the appropriate remedial action without undue delay.
General conditions
1. Despatch
The time given for the execution of the order shall be reckoned from the date on which we acknowledge your order along with the cleared funds which should include enough information to allow us to practically complete the order. We will use our best endeavours to despatch by the date(s) given, but will not accept any liability for failure to do so. Should despatch be hindered or delayed by your instructions or lack of instructions or by any cause whatsoever beyond our reasonable control (including strikes, lockouts, fire, accidents or defective materials) a reasonable extension of time shall be granted. In the event of work on the order being suspended by your instructions or lack of instructions, the contract price shall be increased to cover any expense incurred by us thereto.
2. Damage in transit
Should there be any damage to the delivered goods, details must be noted on the delivery documentation when signed for and it will be your responsibility to inform us immediately, but not later than within seven (7) working days. If in doubt, goods must be signed for as unchecked. Please retain the packing materials to use for the return of the product if necessary.
3. Incorrect goods
It is your responsibility to notify us of any incorrect goods supplied within two (2) days of delivery. If the items are not what you ordered, you must not open the packaging or use the product(s). A label clearly identifying the contents is on the packing.
4. Returns
Where products are bespoke and manufactured to the specification of the buyer no claims for returns are accepted unless they specifically relate to a failure in the manufacturing process or incorrect interpretation of any artwork supplied and approved. There are no exceptions to this condition.
Please do not return goods without contacting us in beforehand. A Returns Claims Number is required. This will be provided to you upon receipt and verification of your claim. The Number must be stated on the outer packaging and paperwork.
Please be aware that we will not refund the carriage paid on the original order, or the cost of returning the items to us. Goods must be returned in the original packaging together with any additional enclosures, such as protective materials and instructions. You must ensure that adequate packaging is used to return the goods. We reserve the right to reject any item(s) returned that do meet the criteria laid out above.
Please retain the packing materials to use for the return of the product if necessary.
5. Abortive deliveries
In the event of goods being delivered but not accepted for any reason beyond our control, a charge shall be made. Such charge shall be either 10% of the order value prior to deduction of any discount but no less than the actual loss incurred to Miller Europe, including storage and re-delivery, whichever may be the greater.
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Miller Europe: Suite 14, 120 West Heath Road, London NW3 7TU, United Kingdom
Telephone: +44 (0) 20 8458 0044
Fax: +44 (0) 20 8458 0099
E-mail: sales@millereurope.com
